FAQ

Have Questions? We’ve got answers.

Venue Info

  • In compliance with City and State policies, masks are optional and vaccination status will not be checked before entry
  • There is no coat check / bag storage so choose your outfit and accessories wisely!
  • We like to party! But if you can’t get down with the get down, we have ear plugs available for $1 – just ask at the bar.
  • We are CASHLESS! All major credit cards are accepted.
  • You can always find the start of show time (as well as when doors will open) on our website or your ticket confirmation. The first act usually goes on 1 hour after doors are open. 
  • End of show depends on the start time and how many acts are billed for the event.
  • Let’s find out! Tell us about your act and include any links to socials or other platforms where we can check out you/your band! If we like what we hear, we will be in touch.
  • Just please wear clothes.
  • No problem! The door will check the contents to make sure there are no prohibited items. The venue is not able to store or watch your bag on your behalf. Be mindful that your bag isn’t harshing someone else’s mellow.

Ticketing

  • Tickets for all of our events can be found on Ticketweb (https://cafedunord.com/). We recommend buying ahead but tickets will also be available for purchase at the door.
  • Only tickets that are purchased directly through www.cafedunord.com via Ticketweb are guaranteed entry.  Any tickets purchased from unauthorized sources may be lost, stolen or counterfeit, and if so are void.  Please see Ticketweb Purchase Policy for further information.  
  • You can skip the service charge by purchasing your ticket(s) at the door / Box Office the night of the show. You do however run the risk of not snagging a ticket if the event does sell out.  
  • You can also snag a ticket for a future show on any show night.  The box office will be able to make these sales 1 hour after doors open.  In other words, let them take care of the current show then they’ll get you sorted. 
  • Tickets can be purchased through TicketWeb (https://www.ticketweb.com/)  or by phone at 1-866-468-3399
  • Tickets also available at the Box Office on the day of show – unless its sold out! Buy early, buy often.
  • Unless there is a cancellation (of a band or show entirely), all sales are final and no refunds will be granted. 
  • If a show is rescheduled to a date that you are no longer able to make, please reach out at concerts@cafedunord.com
  • Yes! (Unless specified otherwise on the event page) Just send us an email at concerts@cafedunord.com before the event so we can arrange the change to ensure easy entry for the new ticket holder. They will need to bring photo ID and pick up the ticket(s) from Box Office the night of the show.

Restrictions

  • Driver’s License, State ID Card, Passports are all welcome. If you are unable to provide any of the items listed above, please come prepared with a document that shows both your DOB (Birth Certificate, temporary ID from DMV) as well as something else that has your name and photo on it.
  • Age Restrictions will depend on the event and will be indicated on the Event Page.
  • Please note that any show listed as All Ages means 6 years old and up!

  • All the normal stuff. Don’t bring guns, knives, liquids (even if it is a sealed bottle), food, professional cameras* (detachable lenses), confetti cannons, or a bad attitude. Smiles and good vibes only.

*Professional Camera defined as detachable lens or of professional grade as determined by the venue staff. When in doubt, just email us ahead of the show! We might be able to get you a Photo Pass pending Artist’s approval. Please do not use flash during the show.

Parking and Transportation

  • Cafe du Nord is centrally located on Market Street – one of San Francisco’s major thoroughfares. Our address is 2174 Market St, San Francisco, CA 94114.
  • Anywhere you can find it! There are metered spots right out front that are free after 6pm. NOTE: Street sweeping starts strictly at 2am.
  • Check out 511.org/ for everything you need to know public transportation!
  • Since it is a high-traffic street, you shouldn’t run into issues flagging down a cab. Lyft and Uber rideshares are popular options within the city, too.

Seating

  • Yes! Please let us know what show you will be attending by filling out THIS form so we can make sure to hold a space for you.
  • Definitely. Seating may be arranged upon request. Please fill out THIS form beforehand so we can be ready for you.
  • Cafe du Nord is a general admission, standing room only venue with a few first-come, first-serve tables and seating areas. If you prefer to sit, we suggest arriving early to snag one!
  • For selected shows, we do offer an add-on opportunity for preferred viewing. Please email jarratt@cafedunord.com to know more!
  • We offer a Preferred Viewing experience for selected shows. Please let us know what show you will be attending by emailing jarratt@cafedunord.com and we will get right back to you.

FOOD/DRINKS

  • Of course! Full service bar, baby!
  • Cafe du Nord now has pizza available to order. Ask the bar staff to find out what the evening’s options are.

Jobs

  • Quite possibly! Send us an email and let us know what you’re hoping to get out of an internship with Cafe du Nord.